Call Center Agent
| Company | Alphabe Insight |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (required)
- Strong communication skills, both verbal and written
- Ability to remain calm and composed in challenging situations
- Excellent problem-solving skills and attention to detail
- Strong organizational skills and the ability to multitask
- Proficiency in Microsoft Office Suite and basic computer skills
Responsibilities
- Handle inbound and outbound calls in a professional and friendly manner
- Address customer inquiries, provide product information, and resolve issues promptly
- Maintain accurate records of customer interactions and transactions
- Follow up with customers as needed to ensure satisfaction
- Work collaboratively with team members to achieve department goals
- Adhere to company policies and procedures to maintain high-quality service
Preferred Qualifications
- Previous experience in customer service or call center environment is preferred