Skip to contentCall Center Manager
| Company | Latitude Inc |
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| Location | Reston, VA, USA |
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| Salary | $65000 – $70000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
No requirements provided.
Responsibilities
- Oversee daily operations of the call center, ensuring efficient handling of inbound and outbound calls.
- Develop and implement customer service strategies to improve call quality, response times, and resolution rates.
- Implement quality assurance programs to ensure consistency and excellence in customer interactions.
- Optimize call center technologies, including CRM systems, telephony, and automated workflows.
- Handle escalated customer issues, ensuring timely and effective resolutions.
Preferred Qualifications
No preferred qualifications provided.
