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Call Center Representative
| Company | Internet Brands |
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| Location | Minneapolis, MN, USA |
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| Salary | $16 – $20 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Two (2) years high-volume call center experience
- Strong computer knowledge and excellent typing skills at least 50WPM
- Ability to retain information and learn new systems quickly
- Commitment to strong attendance
- Ability to deal with high call volume while deescalating scenarios through conflict resolution skills set
- Must have sharp attention to detail and ability to perform with high degree of accuracy
- Strong analytical skills to review documents and reach sound decisions
- Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
Responsibilities
- Providing accurate information for incoming customer/client callers regarding disability claim status.
- Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
- Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
- Effectively navigate multiple computer windows to access several systems in a proficient manner.
- Handling all callers with efficiency, courtesy and respect.
- Meet daily metric goals and monthly audits.
Preferred Qualifications
- Two (2) years Customer Service/Sales experience preferred.
