Call Center Representative
| Company | Phelps Health |
|---|---|
| Location | Missouri, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent required
- Prefer graduate of an accredited medical receptionist or similar program, or two years in a health care or customer service setting
- Two years working in general medical office or call center experience required
- Excellent computer skills
- Minimum typing skills of 60 wpm
Responsibilities
- Schedules patient appointments
- Assists operations manager with training and mentoring new staff
- Maintains and updates all contact information
- Makes next day patient appointment calls
- Discusses patient outstanding account balances to assist the medical group business office
- Assists with operations of the call center to build, support and maintain patient satisfaction and loyalty
- Ensures a professional, positive company image is projected through phone interactions
- Handles distressed callers with patience and understanding
- Resolves problems by clarifying patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction, and escalates to operations manager when needed for resolution
- Contributes to team effort by accomplishing related results as needed
- Updates job knowledge by participating in educational opportunities
- Enhances the organization’s reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
- Keeps printer/fax equipment operational by following established procedures; reporting malfunctions
Preferred Qualifications
- Medical secretary or other medical technician/specialist certification by an accredited program preferred
- Clinic experience preferred
- Knowledge of medical terminology preferred
- Knowledge of staffing/scheduling preferred