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Call Center Representative
| Company | Chewy |
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| Location | Louisville, KY, USA |
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| Salary | $18.25 – $18.25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required
- 1-2 years working in a customer or healthcare focused environment
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
- Operate with ownership, be a self-starter, and have a strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Critical thinking skills
- Demonstrated ability to multi-task and perform well in a face paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Must be able to pass background check
- Show up for work! Come on time and be committed to be your best.
Responsibilities
- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
- Complete data entry of prescriptions into Chewy healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal.
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.
- Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.
- Other Duties as Assigned
Preferred Qualifications
No preferred qualifications provided.
