Call Center Scheduler
| Company | Schumacher Auto Group |
|---|---|
| Location | West Palm Beach, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School diploma or equivalent.
- Proficient computer skills; experience using word, excel and other MS products.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Must be available to work Weekdays and some Saturdays.
- Must be able to read/write and speak English proficiently.
Responsibilities
- Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors.
- Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services.
- Become active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
- Sitting and speaking on the phone for long periods of time at one station.
- Other duties as assigned by supervisor.
Preferred Qualifications
-
No preferred qualifications provided.