Call Center Supervisor
| Company | Oklahoma State Government |
|---|---|
| Location | Edmond, OK, USA |
| Salary | $68000 – $68000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- A bachelor’s degree in business, communications, public administration, or related field or a combination of education and relevant experience
- Minimum 2 years management experience preferred
- Minimum 5 years of customer service experience
- Previous tax knowledge a plus
- Strong computer skills
- Unparalleled customer service and interpersonal skills
- Friendly and customer-focused attitude in every situation
- Ability to learn quickly and embrace change
- Hard-working, articulate and detail-oriented
- Comfortable multi-tasking in a high-energy environment
- Actively listen and anticipate customer needs
- Strong problem-solving skills
- Exercise independent judgment and provide prompt service
- Establish and maintain effective working relationships with others
- Dedication to enhancing company culture
Responsibilities
- Coach, develop, and manage TRC employees
- Consistently review performance of staff to ensure accuracy and consistency
- Ensure adherence to agency policies and procedures
- Establishes standards for work performance and lead by example
- Assist staff and taxpayers on escalated and/or complex issues
- Collaborate with TRC leadership on process improvement and innovation
- Lead with high integrity, consistently promoting a positive team atmosphere
- Establish and maintain effective working relationships with others
- Plan and facilitate a regular cadence of both team and one on one meetings with direct reports
- Work closely with division trainer to ensure employees are progressing well in their training development; proactively look for training opportunities
- Supports the division with other duties as assigned
Preferred Qualifications
- Proficient with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint and Teams