CAM Claims Processor II

CAM Claims Processor II

Requirements

• A combined 3 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
• Organized and detail oriented.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Working PC skills including word processing and spreadsheet software.

Responsibilities

• Monitor daily reports outlining workflow and processing needed.
• Understand the workflow and upstream processing as well as the difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
• Process/File claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
• Communicate/interact with attorneys, tax collectors, homeowners associations, prior servicers and utility companies regarding coverage periods of disbursements.
• Obtain, prepare and approve invoices for claim filing.
• Contact outside entities for back up invoices; including but not limited to water/sewer companies, attorney offices, prior servicers.
• Assess invoices to minimize losses and financial exposure to the Bank.
• Communicate with attorney’s regarding bills, HOA fees due, taxes due and items needed to file Conventional claim.
• Research loan history for advances and deposits.
• Contact various internal departments for clarification on advances.
• Review and consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
• Respond to attorney loan level requests.
• Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
• Research/determine curtailments/losses and what department the curtailment/loss should be booked to.
• Upload required documentation into investor systems concerning advances or credits to accounts.
• Monitor loans for incoming Claim Funds.
• Process investor/security claims.
• Follow up with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Property Preservation regarding losses.
• Review and process repurchased/redeemed loans.
• Review HOA & Utility billings, obtain unpaid bills, pay bills, follow-up for bills due.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Preferred Qualifications

• Knowledge of M&T Bank systems.