CAM Documentation & Control Specialist III

A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ default servicing experience.
General personal computing skills including proficiency with word processing and spreadsheet software.

Understand investor’s waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.
Identify proof of income listed on financial documents.
Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation.
Communicate with the Single Point of Contact (“SPOC”) regarding follow up document requests.
Order borrower credit bureau reports and foreclosure fee reports in accordance with M&T procedure and document the request history to ensure compliance with the Fair Credit Reporting Act and investor guidelines.
Perform quality check on all letters sent to borrowers from the SPOC, closing and underwriting teams. Identify sources of communication errors.
Respond to escalation tasks opened by SPOC and instruct team members as to prevention of similar escalations.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.