Card Operations Analytics Manager

Card Operations Analytics Manager

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience required in analytics roles with exposure to credit cards and/or fintech
• Deep knowledge and expertise of using analytical tools and techniques to drive business outcomes
• Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources
• Strong communication, interpersonal and negotiation skills to achieve business objectives
• Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines
• Innovative and capable of developing a highly analytical approach to solving problems

Responsibilities

• Provide analytics support, including creating reports and dashboards, which enable optimization of operational efforts and decisions
• Build exception reports to serve as the foundation of first line of defense risk and control efforts
• Work closely with Head of Operations and broader analytics team to identify expense optimization opportunities across communication channels, customer management strategies, and supplier billing practices
• Create analytical frameworks that enable use of data & testing to increase operational efficiency
• Demonstrates the ability to balance strategic thinking and operational delivery
• Excellent communication skills and ability to influence leaders and peers across the organization
• Ability to synthesize insights across different sources into a comprehensive and holistic strategy
• Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology
• Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving result

Preferred Qualifications

No preferred qualifications provided.