Care AT Home Coordinator

High School Diploma (or equivalent) required.
Healthcare/clinical laboratory or customer service experience is preferred.
Must demonstrate a strong history of dependability and customer service skills.
Experience in a Call Center/Customer service environment preferred.
Data entry experience preferred.
Strong typing and computer skills.
Excellent verbal and written communication skills.
Strong teamwork skills.
Ability to manage stress.
Capable of handling multiple priorities and their time in a high-volume setting.
Willingness to accept additional responsibilities with a positive attitude.
May need to be available on alternating weekends.
Must possess a passion for SAFETY and CUSTOMER SERVICE!

Handle all concerns regarding patient phlebotomy draws and medical imaging. These concerns may be received by telephone, or in writing/email/fax.
Daily logs/schedules will be developed and tracked to completion for our Mobile Care Services team to ensure at homes services are completed in a timely manner.
Document reporting or call history will be maintained for department metrics.
AHA’s Care at Home Coordinator will contact the client or patient to resolve routine matters related to patient testing or medical imaging services. Patients may also be called to schedule at home services.
Use the established protocols for reporting client complaints.
Provide research and resolution on complex issues, including those that have been referred by Client Services.
May coordinate or provide training to new hires.
Recognize quality service issues and provide feedback to appropriate personnel on opportunities for improvement.
May assist in the delegation of work in the absence of the supervisor or manager.
Ongoing responsibility to maximize department quality and productivity by monitoring service levels and minimizing abandoned calls.
Provide extraordinary customer service and collaboration to all internal and external customers.
Performs other related duties as assigned.

No preferred qualifications provided.