Care Navigator – Cma/LPN

Care Navigator – Cma/LPN

Requirements

• Completion of a Medical Assistant program from an accredited program or school
• High school diploma or equivalent
• At least two years of experience in high-touch, patient-facing roles, preferably with seniors
• Passion for delivering care in rural America and ability to persuade members to take actions that support their health
• Expertise with the local community, geography, culture, healthcare ecosystem, and available resources

Responsibilities

• Support fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testing
• Mitigating administrative and logistical barriers to obtaining recommended health services
• Attend regular staff meetings, trainings, and other meetings, as requested.
• Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member
• Engage potential members by effectively communicating the services and value that Homeward can provide
• Build member health literacy and digital literacy
• Initiate communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays, etc.)
• Initiate encounters with members to prepare for the visit, coordinate patient flow, gather and document pertinent data (vitals, medications, allergies) from the patient, and enter information into the medical record
• Conduct check-ins and/or visits with members telephonically, virtually, in-clinic, and/or in-home regularly
• Maintain a member panel of seniors located within a specific set of counties and support successful completion of care plans, including individual member health goals
• Provide coaching to activate members in their self-care
• Reduce adverse social isolation or loneliness through connection to community social networks appropriate for the membership
• Collaborate with members’ primary care providers and their teams to ensure cohesive care
• Build for scale by identifying and maintaining a list of community resources and contacts to meet our members’ needs
• Support the team and fellow Navigators in maintaining member panels within the designated geography

Preferred Qualifications

• Previous experience with care navigation
• Community Health Worker Certification
• Completion of a Medical Assistant or LPN program from an accredited program or school
• Previous experience in a fast-paced, high-growth environment
• Experience working with connected devices/internet-of-things is a plus