Care Specialist

Company	Oscar Health
Location	New Mexico, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Iowa, USA, Washington, DC, USA, Vermont, USA, Texas, USA, Florida, USA, Nevada, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, Maryland, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Missouri, USA, Ohio, USA, Indiana, USA, Michigan, USA, Illinois, USA, Alabama, USA
Salary	$22 – $22
Type	Full-Time
Degrees
Experience Level	Junior

1+ years in customer support/healthcare/tech or related field
1 + years of claims experience
6 + months previous work experience in a fast-paced environment
6 + months strong quantitative or analytical skills focused on proactively identifying or solving problems
6 + months of provider experience
High school diploma or GED

Use internal tech tools, shadow round tables, and identify themes and gaps as they relate to efficiency and workflow improvement
Support colleagues’ post-initial training and onboarding by working cross-functionally to solve complex customer or operational issues
Intake and triage internal questions or escalated situations
Effectively manage volume-based transactions in adherence to SLAs
Compliance with all applicable laws and regulations
Other duties as assigned