Case Management Associate I
| Company | Zinnia |
|---|---|
| Location | Topeka, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent required, college degree and prior financial services experience preferred
- 2 to 4 + years’ experience providing customer service and transaction processing support to clients
- Previous call center experience helpful, financial services experience preferred
- Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software
- Requires strong organizational skills and attention to detail
- Excellent communication skills both oral and written
- Self-motivated individual who is results and customer service oriented, with demonstrated organizational and time management skills
Responsibilities
- Answers incoming calls and completes outgoing calls regarding customer questions and providing customer support as needed
- Accurately and timely process customer requests that are received by mail, phone, fax or email
- Researches and analyzes issues in order to ensure successful outcomes and or resolution
- Develops relationships with client and customers by becoming a dedicated resource
- Ensures high quality and consistency to customers by processing and servicing
- Develops in depth knowledge of products, services, policies, procedures, regulations and laws for effective service delivery
- Handles escalated telephone calls to assist customer with problem resolution
- Responds to customer requests by creating original correspondence or utilizing existing written materials
Preferred Qualifications
- Previous call center experience helpful, financial services experience preferred