Case Manager – Litigation
| Company | Tesla |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree and/or 4+ years in litigation, customer service, or related position
- Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality
- Demonstrates ability to work as a flexible and effective team member
- Exceptional interpersonal communication skills, both written and verbal
- Deadline-driven and ability to multitask
- Data analysis, problem solving, and project management skills
- Demonstrates strong leadership skills (i.e., ability to take charge, has confidence to interact with all levels, can set objectives, will drive results and is a team player)
Responsibilities
- Manage high-volume pre-litigation consumer cases and evaluate case merits with legal, financial, and customer experience considerations
- Negotiate favorable outcomes through expert understanding of Tesla products and contracts, liaising with attorneys and customers
- Appear on behalf of Tesla and/or prepare witnesses and draft legal documents for small claims cases and lemon law warranty arbitrations, regulatory body complaints, and settlements, including manufacturer responses and statements
- Develop and manage relationships with regulatory bodies regarding consumer issues
- Maintain professionalism in all interactions with colleagues, customers, attorneys, and regulators
- Collaborate with diverse stakeholders to provide insights and make practical business recommendations
- Champion process improvement by identifying opportunities to streamline workflows based on litigation trends
Preferred Qualifications
-
No preferred qualifications provided.