Center Administrator

Center Administrator

Requirements

• High School Diploma or equivalent, minimum requirement
• Previous experience in a customer service role
• Basic computer skills and working knowledge of tablets/iPads
• Proficiency in PC software, including virtual meeting platforms
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Commitment to maintain client confidentiality and adhere to HIPAA laws

Responsibilities

• Open/close center when needed
• Greet new and existing clients and other visitors to the center and give tours when necessary
• Complete any related administrative tasks such as providing printed materials, etc.
• Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate
• Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed
• Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed
• Maintain records to ensure compliance with local, state, and federal mandates
• Receive deliveries, as needed
• Ensure documentation is completed on time and following established Centria procedures
• Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria’s reporting policies
• Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services
• Ensure required company postings are displayed in an appropriate area
• Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis
• Partner with Operations Director to ensure effective communication with families and Behavior Technicians
• Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system
• Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can
• Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary
• Maintain compliance and acquire technical knowledge by completing required training and attending meetings
• Participate in an agency-wide Compliance Program to ensure services are consistent with the individual’s authorized services
• Follow guidelines, i.e., mandated reporting, compliance, and company guidelines
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws
• Responsibility to report violations of Company policies or the Code of Conduct

Preferred Qualifications

• ABA Platforms, preferred
• Attend training and other company in-services and training as directed by the direct leader and compliance teams