Center Clinical Manager

Center Clinical Manager

Requirements

• Excellent oral and written communication skills.
• Compassion and empathy for our patients and family members.
• Ability to effectively collaborate with team members, including doctors, nurses, front desk staff, center managers, and market leaders.
• Mindset focused on solving problems for patients and achieving team goals.
• Knowledge of medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computer, software and other IT systems.
• Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Ability to manage multiple processes and effectively lead a team of Care Promoters.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to be calm and flexible in busy or stressful situations.
• Spoken and written fluency in English.

Responsibilities

• Serves as hiring manager for Care Promoters.
• Orients new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies.
• Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members).
• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Ensures clinical and quality standards of ChenMed are consistently met.
• Collaborates with team members to ensure quality and consistency of daily and super huddles.
• Addresses/resolves any customer-service issues and elevates them to Center Manager and/or Market Clinical Manager as necessary.
• Maintains patient confidence and protects operations by monitoring confidential information.
• Collaborates with PCPs to manage performance of assigned Care Promoters including annual review, goal setting, corrective action, PIP and termination.
• Monitors team performance from a clinical perspective, identifies issues, works through resolutions and provides both informal and formal feedback.
• Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
• Ensures completion of patient care requirements by scheduling and assigning care team members and following up on work results.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
• Triages patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame.
• Maintains medical supplies inventory by studying usage reports, identifying trends, anticipating needed supplies and approving requisitions and cost allocations.
• Completes all required training to dispense medications from medication room.

Preferred Qualifications

• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred.
• Experience working with geriatric patients is preferred.
• EMR system experience a plus.