Center Clinical Manager

Center Clinical Manager

Requirements

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Responsibilities

• Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members) at all times.
• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Ensures clinical and quality standards of ChenMed are consistently met.
• Collaborates with team members to ensure quality and consistency of Daily and Super Huddles.
• Addresses / resolves any customer-service issues and elevate them to Center Manager and/or Market Clinical Manager when needed.
• Maintains patient confidence and protect operations by monitoring confidential information processing.
• Serves as hiring manager for Care Promoters, X-ray tech and Med Tech.
• Collaborates with Care Promoter’s assigned PCP to manage performance of Care Promoters including, annual review, goal setting, corrective action, PIP, and termination.
• Monitors team performance from a clinical perspective, identify issues, work through resolutions and provide both informal and formal feedback.
• Orients new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies.
• Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
• Ensures completion of patient care requirements by scheduling and assigning care team members and following up on work results.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
• Triages patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame.
• Maintains medical supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
• Completes all required training to dispense medications from medication room.

Preferred Qualifications

• Bilingual a plus.
• Experience working with geriatric patients is preferred.
• EMR system experience a plus.