Center Supervisor
| Company | CSL |
|---|---|
| Location | Rome, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalency required
- Bachelor’s Degree or equivalent combination of education and professional work experience preferred
- Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required
Responsibilities
- Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs)
- Facilitate donor movement throughout the center minimizing wait time and processing
- Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow
- Monitor time card reporting procedures, attendance, and utilization of overtime
- Conduct error investigations and develop recommendations for process improvement
- Participate with management in conducting performance appraisals, providing performance feedback
- Document verbal and written coaching level corrective actions as needed
- Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
- May assist with the recruitment and selection of center operation staff
- Adhere to and promote compliance to company policies and procedures
- May assist with the development and implementation of marketing initiatives to increase donor retention
- Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
- Understand policies and procedures associated with hyper immune programs at the center if applicable
- Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available
- Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- May conduct routine internal procedures and documentation audits
- Promote safety in all actions
- Maintain confidentiality of personnel, donor, and center information
- Will be cross-trained in all technical areas and other functions to meet the needs of the business
- Perform other job-related duties as assigned
Preferred Qualifications
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business