Central Mail Specialist - Office Specialist 2

Central Mail Specialist – Office Specialist 2

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
An Associate degree in any field.
An equivalent combination of education and experience.
Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.
The Central Mail Specialist must be able to manage a high volume of mail, work independently and with the team, prioritize work, and exercise judgment in accordance with state and federal guidelines.
The Central Mail Specialist is expected to communicate effectively and courteously in potentially hostile situations.
The employee is expected to gain a general knowledge of statutes, rules, policies, and procedures.
This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Review incoming return mail with and without forwarding addresses.
Verify and update or inactivate as appropriate on each participant.
Verify addresses on various screens, databases, and other sources including, DMV, TANF, Vines and CLEAR and contacting the customer.
Initiate and receive phone calls to gather missing or to update information for a participant.
Assist walk-in visitors and narrate case as appropriate.
Associate non-barcoded documents to child support cases.
Identify, investigate, and verify information such as social security numbers, dates of birth, addresses, employers, assets, or other income; compare data on documents, referrals, and computerized records to add, delete, or change information, forward information to maintain current and complete child support case records.