Central Selling Associate Flooring
| Company | Lowe’s |
|---|---|
| Location | Washington, USA, Wyoming, USA, Texas, USA, Nevada, USA, Arizona, USA, Wisconsin, USA |
| Salary | $16.42 – $27.42 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent
- Up to one year of experience in a call center, office administrative, high volume retail, service support, or similar work environment
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
- You need to have internet access with the following requirements: Internet speed has a minimum 20mbps download, 5mbps upload according to your service agreement.
- Limited usage of streaming services or other parties using wi-fi during work hours to prevent latency or bandwidth issues.
- Easy access to your home router for equipment set up. Computer and router must be within in 6 feet of each other.
- You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.
- Your designated work area needs to be distraction free.
Responsibilities
- Works within system-based work queue to identify activities ready for review.
- Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
- Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
- When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
- Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
- Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
- Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
- Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
- Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
- Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
- Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers.
- Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
- Demonstrates sincere appreciation to customers.
- Listens to and responds knowledgeably and promptly to customer and employee questions.
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Listens to, identifies, anticipates, and responds to customer needs.
- Follows-up with customers to ensure all order and project requirements are satisfactorily met.
- Serves as a point of contact on all designs and/or installs within department.
- Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.
- Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
- In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
Preferred Qualifications
- Bachelor’s degree in a related field
- Experience in remodeling or construction industry
- Lowe’s store experience
- Installed flooring sales experience
- Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool