Centralized Lending Specialist – Bilingual Spanish Team
| Company | Bank of America |
|---|---|
| Location | Chandler, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Has 1+ year of home loan origination and mortgage experience
- Bilingual – Spanish Required
- Has a strong relationship-deepening and client care mentality
- Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
- Has an ability to assess client needs and suggest/promote alternative products or services
- Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
- Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
- Has an ability to work under pressure during high volumes
- Has an ability to build and maintain positive rapport with service partners.
- Can prioritize multiple competing tasks.
- Has adaptability and is flexible to change.
- Is a strong communicator, written, oral and non-verbal.
- Demonstrates solid sales production over a sustained time frame.
- Can be flexible to work weekends and/or extended hours as needed.
- Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.
- Has an ability to handle multiple lines of business and models to support changing business needs.
- Independently works with other business partners to expedite post-sale issues or problem resolution
- Has the ability to effectively balance performance, operational risk, and client relationship care.
- Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.
Responsibilities
- Provides exceptional client care
- Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
- Utilizes multiple technology systems to assist customers and referral partners
- Leverages defined lending processes and policies to meet guidelines and manage risks
- Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
- Identifies opportunities through conversations with clients to recommend the bank’s products through partner referrals as part of one team that delivers exceptional client care
Preferred Qualifications
- Has knowledge of loan products (Conventional, Jumbo and Government)
- Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
- Familiarity with FHA and HUD guidelines.
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
- The ability to analyze and comprehend complex financial data and provide financial alternatives.
- Strong consultative skills including the ability to ask critical questions to identify opportunities