Certification Specialist

Certification Specialist

Requirements

• High School diploma or equivalent education required
• Previous certification experience
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Must be fluent in Spanish
• Ability to deal well with people and get them to feel comfortable quickly
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability
• Professional image
• Ability to multi-task
• Excellent communication skills and upbeat attitude

Responsibilities

• Resident selection and orientation in accordance with the Resident Selection Plan
• Assistance in leasing vacant apartments per company policy
• Timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program
• Maintaining the waiting list book and keeping it up to date in the computer following HUD regulations
• Assist with the development of goals and objectives for the property
• Maintain resident files according to policy outlined in CRM’s Occupancy Manual
• Assist Property Manager in preparation of various file reviews such as Management Review and Mortgagee Inspection
• Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program
• Open office at prescribed time and handle daily work orders
• Take applications for prospective residents and compute applications for eligibility
• Send out billing notices and greet incoming guests
• Respond to email and handle all incoming telephone calls
• Enforcement of the lease and the rules and regulations in absence of the Community Manager
• Attend training courses as required by CRM Residential
• Completion of all required reports as directed by various departments of CRM Residential
• Observe all federal and local Fair Housing Laws
• Perform other related duties as assigned

Preferred Qualifications

No preferred qualifications provided.