Cigna Benefit and Clinical Operations Lead Analyst

High School Diploma or GED required
3+ years of pharmacy operations experience & knowledge of standard concepts, practices, and procedures in this space required
Strong attention to detail; problem solving and analytical skills
Excellent communication and presentation skills, both verbal and written
Ability to work cross functionally to resolve issues
Ability to manage timelines and meet tight deadline required
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions
Strong focus on customer service required

Partner with teams across the organization to identify, plan, and execute process improvement projects.
Assist with project planning by tracking status, milestones, risks for each project.
Determine return on investment and manage project priorities.
Complete assigned tasks and provide support to operation teams.
Execute assignments within committed targeted completion dates.
Assist with issue management and track issues to completion.
Adhere to all organizational SOPs and Compliance standards.
Report risks/issues and mitigation to management in a timely manner
Work independently to resolve standard and complex problems using existing procedures; engage cross-functional support and escalate as needed.
Show ability to be proactive in engaging in and participating in process improvement initiatives and other team projects.
Support special projects as assigned by leadership.
Demonstrates leadership abilities by assisting with peer training, mentoring and support.

Knowledge and operational expertise in Express Scripts operating environment and tools (Channel Management, Client Benefit Manager) is preferred
Strong PC skills including Microsoft Office products, e-mail and the Internet preferred