Claims Adjuster II - Warranty - Heavy Equipment

Claims Adjuster II – Warranty – Heavy Equipment

Experience with agricultural and construction equipment
Analytical skills
Ability to navigate and work with MS Office applications
Ability to work in a fast-paced environment
Excellent customer service skills
Ability to prioritize
Technical knowledge of heavy equipment, familiarity with multiple makes, models, and functionality
Strong analytical and problem-solving skills to assess mechanical breakdowns, determine liability, and evaluate repairs performed
Excellent written and verbal communication for interacting with parties both inside and outside of the organization
Maintain knowledge of Multiple Contracts Terms and Conditions and Coverages
Comfortable and proficient with Microsoft Office programs
Ability to handle multiple claims efficiently and meet deadlines
Ability to work independently and in a team environment
High school diploma or GED (required)
Associate or bachelor’s degree (preferred)
Minimum of 5 years of experience in the heavy equipment industry or in mechanical claims adjustment
Experience using claims management systems or dealer business systems
Valid driver’s license and ability to travel if/when required

Adjudicate claims fairly, accurately, and efficiently within the contract guidelines
Effectively communicate with equipment dealers and insured parties to gather accurate information, clarify claim details, and facilitate timely resolution of heavy equipment claims
Maintain and grow key relationships within the business segment to support and sustain company growth and long-term success