Claims Adjuster – Property

Claims Adjuster – Property

Requirements

• Solid knowledge of claims and insurance industry theory and practices.
• Demonstrated technical expertise and product specific knowledge.
• Strong interpersonal, communication and negotiation skills.
• Strong time management skills and ability to prioritize tasks.
• Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
• Strong analytical and problem solving skills enabling viable alternative solutions.
• Ability to exercise independent judgement and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
• Solid knowledge of Microsoft Office Suite as well as other business-related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
• Ability to handle claims with a proactive long-term view of business goals and objectives.

Responsibilities

• Performs a combination of duties in accordance with departmental guidelines.
• Interprets policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
• Sets activities, reserves and authorizes payments within scope of authority.
• Ensures issuance of disbursements while managing loss costs and expenses.
• Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts.
• Seeks early resolution opportunities.
• Identifies files that have potential fraud and refers to SIU.
• Utilizes negotiation skills to develop complex settlement packages.
• Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
• Analyzes claims activities.
• Prepares and presents reports for management.
• May be responsible for special projects and presentations.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
• May provide guidance and assistance to other claims staff and functional areas.
• Keeps current on provincial/federal regulations and issues as well as industry activity and trends.
• May perform additional duties as assigned.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• Professional designations preferred.
• Typically a minimum three to five years of property claims experience.