Claims Assistant
| Company | ICW Group |
|---|---|
| Location | Canoga Park, Los Angeles, CA, USA, Pleasanton, CA, USA, Sacramento, CA, USA, San Diego, CA, USA |
| Salary | $19.58 – $30.88 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or general education degree (GED) required
- Minimum 1 year of related experience and/or training; or equivalent combination of education and experience
- Basic understanding of office procedures
- Solid customer service, phone and time management skills
- Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
- Excellent data entry, strong attention to detail and ability to prioritize assignments
- Ability to read, write and comprehend simple instructions, short correspondence and memos
- Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Responsibilities
- Delivers basic to intermediate administrative support to Claims Examiners
- Contacts insured or other involved persons to obtain necessary information to process claim
- Documents conversations or information on appropriate enterprise resource planning (ERP) system
- Organizes and works with Examiner using computer to enter, access, search and retrieve data
- Stays current with diary tasks and procedural changes
- Imparts exceptional customer service to internal and external customers, including insureds
- Provides information to insureds, injured workers or provides referrals to outside vendors as requested by the Examiner
- Processes claims for indemnity payments and state mandated forms
- Processes non-medical payments
- Assists Claims Examiner with complete post-claims resolution and related administrative projects
- Schedules appropriate medical appointments, calculates mileage and sends appointment letter reminders
- Interacts with nurse on case management regarding return to work status
- Supports Claims Examiners in the preparation, processing and monitoring of payments
Preferred Qualifications
-
No preferred qualifications provided.