Claims Business Analyst II

Company	American International Group
Location	Atlanta, GA, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Mid Level

3+ years business analysis experience with process improvement initiatives, data analysis, requirement gathering, and process mapping.
Familiarity with frameworks like Lean Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) to guide process improvement projects.
Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
Excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.
Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
Demonstrate strong business acumen and problem-solving skills.
Ability to build formal and informal relationships and networks within and across organizational boundaries.
Process driven, forward thinker with a proven track record of delivering results.
Ability to lead and motivate others in a virtual and remote team management environment.
Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)

Establish strong and collaborative relationships with North America Claims and functional support teams.
Engage with key stakeholders to document business processes, including the ability to map out workflows, identify bottlenecks, and analyze data to pinpoint areas for improvements.
Identify data collection needs, analysis, and interpretation to extract meaningful insights and support decision-making regarding process change.
Visually represent complex processes using tools like flowcharts to identify potential issues and opportunities for optimization.
Communication with stakeholders at all levels to gather requirements, present findings, and advocate for process improvements to ensure alignment throughout the process improvement initiative.
Analyze issues within processes, identifying root causes, and developing practical solutions to address them.
Drive a continuous improvement culture across North America Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to process optimization.
Enable operational efficiencies by defining and implementing standard processes, tools and maintaining alignment across multiple teams and perspectives.
Work with IT to prioritize, mitigate and resolve issues, and provide SME support to IT enhancements.