Claims Manager – Primary Casualty

Claims Manager – Primary Casualty

Requirements

• Bachelor’s Degree
• Carrier experience managing primary casualty general liability claims nationwide including New York construction, hospitality, real estate, habitational, and products risks.
• Experience handling New York Labor Law litigation is highly preferred.

Responsibilities

• Trains, mentors and coaches a team to deliver excellent service and appropriate results with an emphasis team development, professional growth, performance management and technical guidance
• Prepares timely, appropriate and concise large loss evaluations and reserve recommendations (assists team in same) suitable for distribution to senior management
• Assists and guides team in coverage evaluation, drafting appropriate correspondence and communicates position in a timely and clear manner
• Communicates regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters and industry trends
• Solid understanding of individual and group performance metrics and KPIs
• Proficient in reviewing and evaluating coverage correspondence, experience writing/reviewing coverage letters and responding to/issuing tenders
• Reviews team’s pending on regular diary, providing guidance and recommendations for further handling and reserving
• Contributes to overall management and reduction of expense by offering considerable claim experience, development of the team’s skills and monitoring for appropriate use of outside counsel and vendors
• Drafts and delivers performance feedback and reviews with assistance of Manager
• Professionally represents AXIS as needed in the marketplace and assists underwriting as needed
• Maintain and develop professional relationships with internal stakeholders, and insureds, brokers and outside counsel; viewed as a reliable and technical expert
• Responds to broker and insured inquiries with a high level of customer service and urgency
• Other duties as assigned.

Preferred Qualifications

• Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise and appropriate manner
• Demonstrated success working in hybrid work environment
• Team player willing to proactively assist the wider organization as needed
• Ability to multi-task and prioritize tasks and influence team’s time-management practices
• Ability to travel as necessary
• Excellent writing skills
• Demonstrated negotiation and analytical skills
• Coaching, training and mentoring skills
• Adjuster licenses where required
• Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint and OneNote) and Share Point