Claims Operations Assistant

Claims Operations Assistant

Requirements

• Basic proficiency in Microsoft Office including Word, Excel, Outlook
• High school diploma
• 6 months of clerical or customer service experience required
• Excellent oral and written communication skills
• Strong organizational skills
• Ability to work in a team environment

Responsibilities

• Answers and initiates telephone calls and provide customer service as required
• Index policies to determine if a new claim needs to set up or if there is an existing claim forward the call to the correct Examiner
• Sets up and enters new claims into claims management system
• Inputs and reviews notes/diaries in claims management system as instructed
• Order PR and order Appraisals
• Reviews, prepares, creates, and/or sends letters, reports, and forms
• Other activities/projects as assigned
• Assist Clerical when needed

Preferred Qualifications

• Experience working within an insurance environment preferred
• Candidates with fluency in Spanish preferred