Claims Service Representative
| Company | Allstate Insurance Company |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1 year of customer service experience preferred
- 1 year auto/property claim adjusting preferred
- Competency in oral and written communication, preferable multilingual
- Skilled in providing exceptional customer service
- Able to work under pressure and high volumes completing tasks efficiently
Responsibilities
- Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
- Handle inquiry calls for both Auto and Property customers, making decisions on claims
- Provide exceptional Customer Experience based on claims service and quality standards
- Responding to customers with empathy, care and concern
- Secure and accurately document all details concerning a loss
- Explain claim process and next steps as necessary
- Set up Method of Inspections and/or Emergency Services where required
Preferred Qualifications
-
No preferred qualifications provided.