Client Advisor

Client Advisor

Requirements

• Bachelor’s degree from an accredited college or university preferred
• Five (5) years of related experience or equivalent combination of education and experience required to include three (3) years legal and/or claims adjuster experience
• Good knowledge of customer service and one of the following: workers compensation, liability claims management, or insurance litigation
• Excellent oral and written communication, including presentation skills
• Ability to understand and discuss client needs and manage client expectations
• Technical skills for gaining in-depth product knowledge, including self-directed learning
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Performs contract renewal for assigned accounts
• Coordinates renewal pricing; prepares and distributes stewardship and other reports
• Educates the client on best practices for bill review audit and program setup. Acts as product expert for client and coordinates activities with Expert Bill Review team
• Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
• Identifies issues that impact customer satisfaction
• Identifies and solicits cross selling and expansion opportunities
• Performs other duties as assigned
• Supports the organization’s quality program(s)
• Travel as required

Preferred Qualifications

No preferred qualifications provided.