Client Advocate/Paralegal

Client Advocate/Paralegal

Requirements

• High School degree required; Bachelor’s degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; Bilingual in Spanish is a plus

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK’s case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Preferred Qualifications

• Bachelor’s degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Bilingual in Spanish is a plus