Client Care Counsellor – Mandarin

Client Care Counsellor – Mandarin

Requirements

• Completing a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study.
• Registration/ Licensure with an approved professional body
• Must be fluent in English and Mandarin.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
• Good clinical judgement and understanding of your responsibilities regarding confidentiality.
• Strong work ethic and professionalism.
• Abilities to work over the phone and through chats.
• Strong Computer skills and mastering current software and applications (such as Microsoft Office).
• Ability to adapt to both the ever-changing client and organizational needs.
• Ability to work in a fast-paced environment and to multi-task when needed.
• Strong empathy and listening skills.
• Flexibility to work shifts, weekends, evenings, etc. as per business needs.

Responsibilities

• Provide management consultation and/or telephone crisis counseling/interventions to callers and family members who are calling through their company’s EFAP.
• Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
• Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
• Identify the present problem and determine appropriate service response level as per case response level standards.
• Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor.
• Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Preferred Qualifications

No preferred qualifications provided.