Client Care Specialist
| Company | Western Alliance |
|---|---|
| Location | Flagstaff, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma
- 1+ years of direct, related experience in Customer Service, Branch Banking Operations, and/or Treasury Management Service.
- Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Strong speaking and writing skills for internal and external audiences (ex: sales or leadership)
Responsibilities
- Responsible for accurately and efficiently processing transactions, responding to client inquiries or requests with resourceful and effective client-centric communication, with a focus on assisting, researching, and resolving inquiries with professionalism, precision, and care.
- Accepts ownership of issues through resolution of all client inquiries either in-person or by using telephone, email, and written correspondence including any additional follow-up.
- Meets or exceeds service level standards including customer service, turn-around time, cross selling goals, risk management and regulatory compliance, audit soundness, and productivity and efficiency.
- Adheres to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
- Provides support from general navigation to in-depth technical interfaces.
Preferred Qualifications
- Entry level to intermediate experience working in a call center or cash handling preferred.