Client Delivery Executive SS&C Health
| Company | SS&C |
|---|---|
| Location | Texas, USA, Jackson Township, NJ, USA, Florida, USA, Georgia, USA, Missouri, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree
- 5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange/Marketplace, etc.)
- Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and/or the sales of technology products and services
- Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings
- Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts
- Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives
- Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems
- Strong initiative with an outward demonstration of a desire to grow and learn
- Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management
- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
- Strong contract management and negotiation skills with high close rate
Responsibilities
- Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals
- Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings
- Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address
- Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA/PG (if applicable) review/approval
- Processing new work requests received from the client supporting by an existing agreement or new amendment
- Facilitating recurring business review meetings with client executives including preparation and management of follow up actions
- Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service
Preferred Qualifications
-
No preferred qualifications provided.