Client Operations Manager

Experience in customer success, account management, or technical support in a SaaS, fintech, or web3 company.
Strong communication skills: You can effectively liaise with both technical and non-technical stakeholders.
Problem-solving mindset: You’re resourceful, solution-oriented, and can troubleshoot issues with agility.
Technical aptitude: Comfort with learning complex products and troubleshooting technical issues.
Organized and detail-oriented: Able to manage multiple customer inquiries and prioritize effectively.
Familiarity with web3/crypto is a strong plus.

Onboard new customers: Guide customers through the onboarding process, ensuring smooth adoption of Magna’s products and services.
Be highly responsive: Actively monitor Telegram and Intercom, providing timely support to customers and addressing questions or issues.
Hands-on support: Work with customers to complete onboarding spreadsheets, ensuring accurate formatting and data integrity.
Product expertise: Become a go-to expert on Magna’s product suite—helping customers leverage all features and capabilities.
Coordinate with engineering: Collaborate with our technical team to assess the feasibility of customer requests and provide accurate feedback.
Support ticket management: Monitor and address support tickets from stakeholders across all projects, ensuring timely and thorough resolutions.