Client Partner
| Company | 10pearls |
|---|---|
| Location | Boston, MA, USA, Austin, TX, USA, Miami, FL, USA, Dallas, TX, USA, Chicago, IL, USA, Charlotte, NC, USA, New York, NY, USA, Vienna, VA, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years’ of experience selling technical services including digital transformation.
- Client Account Management and Client Advocacy experience with proven customer/client facing skills.
- Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
- Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.
- A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.
- Ability to multitask as a detailed oriented, curious, and strong problem solver.
- Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.
- Highest commitment to customer service and satisfaction.
- Strong problem resolution negotiation and closing skills. Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
- Results oriented. Ability to plan week, month, and quarter with proven results.
- Determination, persistency, and ability to add new clients. Ability to take “no” for an answer.
- A sense of urgency and a bias for action.
Responsibilities
- Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.
- Build and grow strong client relationships through regular communication, firm alignment and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders.
- Understand the client’s business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
- Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
- Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
- Build customer advocates – develop deep strategic client relationships and build a loyal client base that actively advocates for our company.
- Develop and implement Customer Success Initiatives – leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.
- Leads the pursuit and capture of client renewals.
Preferred Qualifications
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No preferred qualifications provided.