Client Service Account Manager – Vice President
| Company | JP Morgan Chase |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum of 7+ years of relevant industry and/or client service experience.
- Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions.
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
- Excellent communication, collaboration, presentation, negotiation, and consultative skills.
- Manages time effectively in a fast-paced environment; demonstrating the ability to balance competing priorities and deliver on commitments, does not require close supervision.
- Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels; with the ability to assess the big picture in complex situations.
Responsibilities
- Act as a key advisor to the client, providing advice/consultation on decision making.
- Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
- Act as the client’s central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
- Convey complex ideas and client issues with confidence.
- Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
- Adhere to and ensure client’s compliance with risk policies/practices and educate clients on new legal/regulatory/cyber changes.
- Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management, and Operations.
Preferred Qualifications
- Knowledge of modern/high-volume payment APIs, file-based transmissions, SWIFT, and Host to Host.