Client Service Associate

Client Service Associate

Requirements

• Client Relationship Management (CRM) software, or similar contact management software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail).
• Ability to operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Ability to analyze and research account information.
• Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
• Ability to identify time sensitive items and assess competing priorities.
• Ability to take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Ability to analyze problems and establish solutions in a fast paced environment.
• Ability to use mathematics sufficient to process account and transaction information.
• Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.
• Knowledge of the company’s working structure, policies, mission, and strategies.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices and procedures used in the securities industry.
• Knowledge of financial markets, products and industry regulations.

Responsibilities

• Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.
• Opens new client accounts and researches client and security information using internal databases and other technologies.
• For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing.
• Follows up to ensure accurate completion.
• Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
• Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
• May enter orders at the direction of the Financial Advisor.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Preferred Qualifications

No preferred qualifications provided.