Client Service Associate

Client Service Associate

Requirements

• Demonstrate the ability to work within a team environment
• Strong data management skills
• Proficient in Microsoft Office Suite
• High attention to detail
• Strong organizational and record keeping skills
• Excellent communication skills (including email and phone)
• Ability to maintain customer and company confidentiality
• Ability to pass pre-employment background check

Responsibilities

• Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
• Show curiosity and eagerness to learn higher level concepts
• Funnel customer calls and transfer them to the appropriate department(s)
• Monitor and manage general service e-mail account(s)
• Enter sales orders and other key data into company database(s)
• Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
• Assist with customer schedules as communicated by Central Facility Schedulers
• Report daily on outstanding items to key personnel
• Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
• Ensure a high level of accuracy in data management
• Follow all standard operating procedures and work instructions
• Maintain all regulatory related training
• Other duties as assigned

Preferred Qualifications

No preferred qualifications provided.