Client Service Associate/ Client Service Manager

Client Service Associate/ Client Service Manager

Requirements

• 4-year college degree preferred
• 0-3 years of industry experience
• Customer Service training, knowledge or experience
• Solid oral and written communication skills
• Strong attention to detail
• Good problem-solving skills
• Proficient with Microsoft Office
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure and prioritize work
• Ability to work as a team member
• Ability to learn WE’s sales model, processes and procedures
• Ability to learn financial product features and riders
• Ability to learn the review process and how the review is completed
• Salesforce experience a plus
• Client Service Manager role requires active securities licenses 7 & 66 (or 7, 63 & 65) – or ability to obtain within 6 months of hire

Responsibilities

• Ensure office is welcoming; greet clients
• Schedule meetings manage distribute mail
• Order office slash marketing materials; support vendors and technology sponsors
• Ensures accurate completion of prospect or new client paperwork and account set up
• Follow up on funds transfer from surrendering company
• Maintains (CRM) database and client files (Filing, copies, data input)
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate blotting tool
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• May work with client’s tax or legal counsel on client concerns
• Gather client data and may prepare the materials for client meetings and reviews
• Demonstrates knowledge and can accurately execute against WE’s Suitability Guidelines, operational processes and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
• Attends Client Services and company educational events
• May attend vendor presentations
• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team

Preferred Qualifications

• New graduates with an interest in Financial Services are encouraged to apply

Benefits

No information provided on Benefits.