Client Service Director – Medical & Scientific Communications

Client Service Director – Medical & Scientific Communications

Requirements

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Responsibilities

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
• Monitor project to guarantee adherence and pull-through of client strategy.
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
• Maintain regular contact with client to ensure expectations are met.
• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings.
• Synthesize client feedback for implementation by project team members.
• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.

Preferred Qualifications

• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Experience using Veeva is highly preferred.
• Experience with Basecamp or similar project management systems is preferred.