Client Service Specialist
| Company | AT&T |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $17.2 – $18.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Responsibilities
- Handle customer service calls ranging from billing and payments to plan changes and upgrades.
- Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
- Instill confidence and loyalty in the customers through thoughtful listening and knowledge of AT&T’s products and services.
- Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
- Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services.
- Perform basic troubleshooting on both products and services.
Preferred Qualifications
-
No preferred qualifications provided.