Client Services Advisor
| Company | NTG |
|---|---|
| Location | Hickory, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior, Mid Level |
Requirements
- BS/BA degree in logistics, business or equivalent industry experience
- Detailed understanding of transportation
- High level of ability with spreadsheets and databases
- Good understanding of presentation applications (e.g. PowerPoint)
- Direct industry experience of 0-3 years
Responsibilities
- Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
- Review open client requests, check status and ensure progress towards request closure and client satisfaction
- Review carrier performance and client’s satisfaction with carrier performance
- Conduct monthly client reviews
- Review company tools and services available to assigned clients
- Document which tools are being used, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing
- Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
- Create case studies highlighting a client’s use of Transportation Insight’s products/services for marketing and retention purposes
- Review opportunities for an assigned client to move more cost attractive solutions and investigate additional ways in which a client may reduce their operational cost
Preferred Qualifications
- Detail-oriented
- Self-starter
- Strong work ethic
- Ability to manage relationships with clients
- Empathetic to client’s needs