Client Services Manager

3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management
Direct-sold and programmatic mobile advertising experience
Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
Media agency experience is a plus
Familiarity with industry jargon and media metrics
MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
Proven record of successful client retention and business growth
Highly strategic, proactive and solution-oriented
Thrives in a teamwork environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multi-task and prioritize based on account tier and urgency on a daily basis
Strong analytic skills to deliver reporting insights
Highly organized and keen attention to detail
Bachelor’s degree or equivalent experience

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
Assist in identifying client needs and implement strategic solutions to help drive partnership
Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
Analyze and deliver reporting, insights, and results to clients
Identify and generate client outreach for incremental, upsell, and renewal opportunities
First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business