Client Services Operations Specialist
| Company | DoiT International |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years of experience with Cloud Service Providers
- Good understanding of Cloud IAM and IAM Roles
- At least 1 year of customer-facing experience
- Own your tasks and have strong attention to detail
- Experience working in global teams, collaborating across different time zones and cultures to drive successful outcomes.
Responsibilities
- Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
- Create and onboard new Cloud Account/s using approved mechanisms
- Peer review customer onboardings to ensure quality assurance
- Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
- Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process
- Support escalations related to customer account configurations and other cloud service provider requirements
- Keep records and internal systems up to date needed to support observability and maintain business requirements
- Identify & drive process improvement opportunities for Client Services operational processes
Preferred Qualifications
- Cloud practitioner or associate level AWS or GCP certifications
- Understanding complex issues with a view to simplifying these issues
- Knowledge or experience of working with AWS in the Solution Provider Program
- Experience working and growing within a fully remote global team.