Client Services Representative II
| Company | Fidelity National Information Services |
|---|---|
| Location | Woodridge, IL, USA |
| Salary | $20.19 – $32.9 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Communicates ideas both verbally and in written form in a clear, concise and professional manner
- Requires working knowledge of FIS products/services as well as general banking operations and procedures
- Ability to understand and apply concepts
- Ability to handle projects commensurate with job expectations
- Requires excellent presentation, writing, organizational, analytical and problem solving skills
- Requires human relations, negotiation and documentation skills
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Flexibility, versatility, dependability
Responsibilities
- Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Provides support in research and resolution of problems and inquiries.
- Interfaces with clients to determine present and future needs and discusses progress toward solutions.
- Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
- Prepares monthly and quarterly sales and departmental reports.
- Keeps abreast of new products/services and changes to existing products/services.
- Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
- May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
- Other related duties assigned as needed.
Preferred Qualifications
-
No preferred qualifications provided.