Client Solutions Manager – RWD Products
| Company | McKesson |
|---|---|
| Location | Boston, MA, USA |
| Salary | $121500 – $202500 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, PhD |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in epidemiology, clinical research, public health, biostatistics, data science, analytics, healthcare management or a related field. OR Advanced degree (e.g. PhD, PharmD, or Masters) in life sciences, oncology, health economics or a related discipline is a plus consideration for this role.
- 5+ years of experience in a consulting or similar customer success role within the life science or healthcare data analytics sector.
- Experience with patient-level longitudinal healthcare data sets required.
- Experience with electronic health record (EHR / EMR) data specifically to inform commercial strategies or commercial planning is strongly preferred.
- Strong understanding of real-world data (familiarity with data elements, use cases, typical tools and analyses, limitations of real-world data).
- Proven expertise in oncology, including familiarity with oncology market trends, treatment landscapes and dynamics.
- Experience with SQL, Python, or equivalent tools for data extraction and analysis a strong plus.
- Strong process management skills, with demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
- Excellent interpersonal, written and presentation skills, with the ability to build rapport and trust with clients.
- Demonstrated problem solving skills and a proactive approach to addressing customer challenges.
- Ability to work independently and collaboratively within a team.
Responsibilities
- Accountability for ensuring successful delivery of Ontada’s Real World Data products, including customer satisfaction, and on-time high-quality delivery and results in a fast-paced environment.
- Lead the planning, execution, and delivery of customer engagements, where you will work with our internal data analyst team to configure and deliver the standard data products scoped in the project.
- Coordinate with cross-functional teams to allocate resources and manage project timelines and control scope & expectations with customers.
- Own communication to the customer and translate their needs & scope to product teams, and their results to clients.
- Oversee the quality of deliverables, ensuring they meet client standards and align with project goals.
- Proactively identify risks and develop mitigation strategies to ensure project success.
- Develop and maintain strong relationships with internal and external stakeholders that are built on trust and respect.
- Educate customers in how they can best deploy our products to serve their business needs.
- Engage regularly with customers to understand their data needs, business goals, and challenges. For example: support pre-sales proposal activities and quarterly business reviews post-sales.
- Act as the voice of the customer, leading a feedback cycle to sales, data, research, product development and management teams for continuous improvement.
- Work closely with the Sales team, Medical Office, and other SMEs to identify opportunities for account expansion, including amendments and follow-on studies to contracted projects.
- Identify opportunities for upselling and cross selling additional studies, products and services.
- Drive customer loyalty and retention through exceptional service and value delivery.
- Work closely with Account Managers to track and understand contract amendments to evaluate trends for overall product modifications and/or data needs.
Preferred Qualifications
- Experience with electronic health record (EHR / EMR) data specifically to inform commercial strategies or commercial planning is strongly preferred.
- Advanced degree (e.g. PhD, PharmD, or Masters) in life sciences, oncology, health economics or a related discipline is a plus consideration for this role.