Client Success Coordinator

Must have working knowledge of Microsoft Office: Powerpoint, Excel and Word.
Google Suite knowledge is a plus.
Works well in a team oriented, high energy environment with minimal supervision.
Able to proactively troubleshoot and problem solve quickly through the proper escalation channels.
Excellent written, presentation, and oral communication skills.

Support the main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery and identify upsell opportunities.
Deliver outstanding customer service, ensuring the highest level of satisfaction for clients throughout their campaign experience.
Effectively communicate with all departmental stakeholders involved in partnerships, ensure that all stakeholders are informed and aligned.
Collaborate closely with Ad Operations to troubleshoot live campaigns and gather weekly reporting and delivery analysis for clients.
Keep the Sales team updated on all key issues, providing relevant data throughout the post-sale process.
Maintain accurate customer documentation and work with cross-functional teams to ensure Billing and Legal compliance.
Identify production bugs/issues, troubleshoot to identify source and update teams of status/resolution.
Develop expertise in Moonbug’s channels and audiences, becoming an internal resource on these aspects.
Collect customer feedback to improve process and planning.
Gather, analyze and interpret campaign data results and present findings to clients effectively.
Perform other duties as assigned.